Do you ship internationally?
-Yes we do. We ship world-wide, inquire to email@example.com with delivery address for shipping cost estimate.
Can I test any bikes outside of Chicago?
-Yes you can, we are developing dealers across the country. If you think your local bike-shop should carry our Heritage Bicycles put them in touch with us at firstname.lastname@example.org
Can I paint my bike any color?
-Yes, you can paint just about any color. Here is a link to our powder coat offerings. More specialty paints available; metal-flake, translucent, clear-coat, matte finish, glow-in-the-dark, and more. Custom decals, graphics and logos can be hand-painted or vinyl cut decals upon request.
Do you offer braze-ons on your frames?
-Yes we do. Our frames are handmade in small batch productions, for a small fee we can add braise ons for cable guides and rack mounts with exact specifications. Give us a call and let's talk bikes.
What size bike should I get?
-Measure your inseam and email email@example.com with your findings. We can
Do I need an appointment to build a custom bike?
-No appointment necessary, however a call (773.245.3005) or email (firstname.lastname@example.org) is appreciated. We can make sure we have options and sizes available for what you may be interested in.
What do I need to assemble my bike?
-We recommend having a professional mechanic complete final assembly on your bicycle. Each bike is fully assembled and test-ridded before being packed and shipped. We then disassemble for packaging, removing saddle/post, pedals, handlebars, front wheel, and fenders if applicable.
Do you have more custom bike options than what is shown?
-Absolutely, we can source just about anything on the market in the bicycle industry. We are excited to try new products and can advice on what will fit.
How long does it take to build a custom bike?
-Typical custom bike build time is 30 days plus or minus a few days depending on the season. We can expedite a custom bike for an additional cost. Call us for current in-stock colors and parts.
Where are you frames made?
-Right here in Chicago, IL USA!
Can I add brakes to my bike?
-Yes you can, the Daisy, Chief, and Jane all accept caliper, coaster, and drum brakes, the Goblin only allows for coaster brakes and or drum brakes.
Do you offer any sales on bikes?
-Seasonally we let go of floor models used for rentals and test-rides for up to 50% off retail, but hurry they are in very limited quantities each year.
Can I use my own parts on a custom build?
-Please check with our mechanics for compatibility but yes we are willing to work together with custom projects.
Do you sell frames only?
-Yes we do, we can help you pick the right parts for it all to fit! Please inquire with email@example.com for details.
Do you build fully custom bikes and frames?
-Yes. We can tailor a bit perfectly to your needs. Fully custom frames are on a case-by-case basis, please inquire about our capabilities and pricing.
How much to ship a bike normally?
-Typical cost to ship a bike inside the continental United States is usually around $50 only. Shipping to a business or local UPS/FedEx facility for pick-up is encouraged to save cost and risk.
Do you complete manufacturing projects outside of bicycles?
-Yes we do, we have made tap-handles, wooden kids toys, displays and other items, please inquire about your project to firstname.lastname@example.org
Do you offer bulk discounts for your bikes?
-Yes, 5 or more at a time will get you a generous discount.
Do you build branded bikes for business promotions or hotel rentals?
-Yes, we have worked with many great brands in the past, Pan-Am Airlines, Lincoln Hotel, Tsubo, and Microsoft just to name a few.
Do you offer wholesale for your products?
-Yes, please contact email@example.com for details. Please refer your favorite local business that you think should carry Heritage Bikes.
Do you offer gift wrap?
Do you offer gift cards?
-Yes, however they are redeemable only in store.
Do you accept returns?
-Yes we do, you can see our return policy here.
My package arrived damaged, what should I do?
-Call us immediately (773.245.3005). Save all the original packaging, no packaging = no insurance claim.
Can I return an item I bought online in-store?
-Yes you can, but only to Heritage HQ at 2959 N Lincoln Ave. Chicago, IL 60657
What size helmet do I need?
-Measure the circumference of your head, just where a baseball hat would sit. There are size charts on each helmet, we recommend sizing up if your are close.
Are more colors/options/sizes available?
-Possibly, inquire with our friendly staff. For most of the products we carry we have a good relationship with the manufacturer and vendor. Sometimes we are privy to options, offerings, and news about current and new products.
General Store Info
Do you host private events?
-Yes we do, we host events of all kinds, from bands, beer release parties, baby-showers, wedding receptions, we have done it all. Please email firstname.lastname@example.org for details.
Can we use your space for a photo-shoot?
-Probably, just contact us. Day rates apply for private use, flexible depending on the project.
Do you lend bikes for photo-shoots and events?
-Yes we do, please contact us for info.
Do you rent bikes?
-No, we do not rent bikes at the moment. Some legal liability concerns in the City of Chicago has barred our rental program until this is figured out.
Can my group meet at your space?
-Sure, just let us know when, what, how many, etc and we can likely make it work.
Do you have parking?
-You can catch free parking right in front of the shop when the people-spot is out for the season. Street parking is readily available in Lakeview. You have to pay at metered spots or dive off onto a side street (Wellington is great West of Racine), but watch out for zoned parking spots. Do not park in the alley, those spots do not belong to us.
Do you have bike parking?
-On our property alone we have 5 secure bike racks and fencing to lock to. If you forgot a lock with permission you can keep your bike in back while you enjoy your coffee and donut.
How do I get to your store?
-We are located on Lincoln Ave in Lakeview, just South of Wellington Ave. You can bike, walk, drive, fly, take the train, rollerblade, get pulled in a wagon, or pushed in a stroller. If you take the CTA train, we are only 4 short blocks West of the Wellington brown line stop, and not too much further from the Belmont Red/Brown/Purple Line Stop. The #11 Lincoln Ave CTA bus now only runs north to Fullerton which is only 3 major blocks south. Google Maps has a great app to provide safe bike routes.
What kind of milk options do you offer?
- We serve whole and skim (or we can mix them for 2%!), additionally we also serve almond and soy milk.
Do you offer food items for restricted diets?
- Courtesy of Southport Grocery, we are able to carry a variety of sweet and savory items that are vegetarian, vegan, and/or gluten-free! Just check in with the barista on duty to find out what is available fresh daily. Options include vegan blueberry muffins and cranberry scones, gluten-free cupcakes, and vegetarian soup and quiche.
What kind of coffee do you serve?
- Stumptown provides every bean we use in our cafe. Originally out of Portland, Stumptown now has roasteries in Seattle, LA, and New York, the last of which ships all our coffee weekly. Stumptown offers a huge single origin coffee menu rivaled by few other roasters nationwide, as well as a dedication to direct trade principles, which demand scrupulous attention to not only the quality of production but the quality of life offered to coffee workers internationally.
Do you have dark roast coffee?
- As part of an effort to encourage coffee drinkers to experience the flavors unique to each bean, we avoid classifying any coffee along the lines of “light, medium, or dark,” preferring to talk more specifically about the flavor notes inherent in the coffee, which the roaster’s light touch hopes to discover and accentuate. We are thrilled when you ask us for recommendations and will happily steer a dark (or light, or medium!) enthusiast towards the coffee we think he or she will enjoy the most. Check in with your barista to find out what is being served and what is available for retail.
Can I order caramel in my drink?
- We have, since our inception, made all our flavor syrups in-house, and by hand. We use the freshest, most whole ingredients we can find, and base everything in raw sugar. If you have had the pleasure of making caramel sauce by hand you know how finnicky it can be! So we don’t offer a caramel sauce BUT we do make a vanilla syrup, a hazelnut syrup, and a chocolate sauce, which we use for mochas and hot chocolate. (And, our chai concentrate is made in-house, as well!)
Do you have wifi?
-Yes we do, it's free and password protected, just ask.
-There is metered parking along Lincoln Ave and there is free street parking along Lakewood.
What ages are your kids bikes for?